Answers and help

Our service for you

Here you will find answers to the most frequently asked questions. Otherwise, contact us via the service desk. We will explain the digital check-in process to you below.

The hotel does not offer its own parking facilities. There are several parking garages in the area around the airport that are
available to you. All parking options are subject to a charge.

The digital check-in process

All important information for your booking and check-in can be found in your email inbox.

1
Booking confirmation

After you have completed your booking, you will receive a confirmation email with all relevant details about your stay.

2
Check-in reminder

On the day of your arrival, we will send you another email. It contains a special online check-in button.

3
Check-in

Use the link in the reminder email to perform the check-in directly via your phone. You can also check in at one of our stations when you arrive.

4
Important information

To complete the check-in process, you need all necessary information. This includes personal data and possibly other required details.

5
Access codes

Once the check-in is complete, you will receive an email with access codes to open your capsule and other granted areas.

6
Room access

You can enter the codes manually or use the prompted web app to open the doors with a single click of a button.

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Who do you want to reach?

We are available in the office every day from 8:00 a.m. to 5:00 p.m.

We are available 24/7 every day.

We are available daily from 7:00 a.m. to 11:00 p.m.

We are available daily from 7:00 a.m. to 11:00 p.m.

We are available in the office every day from 8:00 p.m. to 5:00 p.m.