Lucerne Old Town

Contact Capsule 
Hotel and Hyve

Questions, bookings, or partnerships — we’ll make sure you reach the right person.

You’re in the right place.

Questions about your stay, a booking, or a potential partnership? You’re in the right place. Use the form below and your message will go straight to the right person – no inbox roulette. Or find your location’s details directly if you prefer.

SEND US A MESSAGE

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MY UPCOMING STAY

*WE AIM TO GET BACK TO YOU WITHIN 24 HOURS
*For accessibility details at each property, you can also visit our accessibility page

ACCESSIBILITY NEEDS

*WE AIM TO GET BACK TO YOU WITHIN 24 HOURS
*For accessibility details at each property, you can also visit our accessibility page

GROUP BOOKING

Group bookings work a little differently. Head to our group request page where you’ll find everything you need, including a dedicated form for groups of 10 or more.

PRESS OR MEDIA

Press, media and partnership enquiries all live in one place. You’ll find our communications team contact, creator programme details, and everything else on our press and creators page.

CAREERS

Head to our careers page to see what’s open at Capsule Hotel and Hyve, and find out more about what it’s like to work with us.

SOMETHING ELSE

*Our partnerships team will be in touch.
*PLEASE SEE OUR PRIVACY NOTICE

OUR LOCATIONS

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Thelab - lucerne

Capsule Hotel logo in purple on blue, square capsule icon, tagline Old Town — Lucerne

lucerne old town

Capsule Hotel logo in white and yellow with square O; Airport—Zurich tagline on blue background.

ZURICH AIRPORT

Hyve by Capsule Hotel logo on pink background, Basel location branding.

Hyve Basel

Capsule Hotel logo with stylized square O on teal background, text reads Vesterbro — Copenhagen.

Copenhagen

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OUR TEAM

Our Guest Relations team is here for you

Whether you have a question before you arrive, need something sorted during your stay, or want to share feedback after — our Guest Relations team reads every message and will get back to you as quickly as they can.

NEED AN ANSWER RIGHT NOW?

Charlie, our chat assistant, is available around the clock for instant answers to the most common questions. Faster than an email and surprisingly good at the basics – give it a try.

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