FAQ’S
Good question. We probably have the answer — search here.
What do I do in case of an emergency when the reception is already closed?
Emergency hotline phone number
I’m not 18 yet, can I stay without an adult?
Yes, parents or guardian have to sign Power of Attorney and send their ID
Can my child sleep in the same capsule with me?
No kids
Can I bring my dog?
No
Is smoking allowed?
No
What do I do in case of an emergency when the reception is already closed?
Emergency hotline phone number
I’m not 18 yet, can I stay without an adult?
No, unfortunately not
Can my child sleep in the same capsule with me?
No kids
Can I bring my dog?
No
Is smoking allowed?
No
STILL NEED HELP?
We’re a small team running five properties across Switzerland and Copenhagen, including Hyve Basel.
contact us
Have a specific question or need that isn’t covered here? Send us a message and we’ll get back to you as soon as we can.
group booking
Planning a stay for 10 or more people? Group bookings work a little differently – head to our group request page for everything you need.
chat with us
Prefer to type and get an instant answer? Charlie, our chat assistant, is available around the clock for quick questions.
You can also find location-specific details, accessibility information, and our full policies in the relevant pages of our website.