Accessibility at Every Property

What we offer at every property, clearly listed.

What to Expect

Accessibility details, clearly outlined for every location

This page exists to give you accurate, honest information about accessibility at each of our properties.

So you can plan your stay with confidence and without surprises. Every location is different, and we’ve done our best to lay out exactly what’s available at each one. If you have specific needs that go beyond what’s listed here, please get in touch before you book.

We’re happy to help you figure out what works.

ACCESSIBILITY BY PROPERTY

our locations

Not all of our properties offer the same level of accessibility – we want to be upfront about that. Below you’ll find what’s available at each location. If something important to you isn’t listed, the contact form at the bottom of this page is the best place to start.

ZURICH AIRPORT

Notes: The hotel sits within Zurich Airport, which is comprehensively step-free and well set up for guests with reduced mobility throughout.

lucerne old town

Thelab - lucerne

Notes: TheLab is our original location and an older building with real physical constraints we haven’t been able to change. We’re genuinely sorry this location can’t welcome everyone, and we’d encourage guests with mobility needs to choose our other property in Lucerne, Capsule Hotel Old Town, instead.

Hyve Basel

Notes: If you need a wheelchair-accessible sleeping space, our accessible apartment is the right option. Please get in touch before booking and we’ll make sure everything is set up for you.

Copenhagen

Notes: Our Copenhagen location is a small, cosy space in an existing building – and to get there, you’ll need to walk down a few steps. There’s no way around it, and we know that means it’s not the right fit for everyone. If you’re not sure, drop us a message before you book.

Not sure if a location works for you?

A checklist can only tell you so much. If you have specific requirements – whether related to mobility, sensory needs, neurodiversity, or anything else – please reach out before  you book.

We’ll give you a straight answer about what we can offer at your chosen location, and if something isn’t possible, we’ll tell you honestly so you can make the right decision for yourself.  No runaround.

GET IN TOUCH

A question about a specific property, feedback on something we could do better, or an accessibility need you’d like to discuss – we’re here. Use the form below and someone from our team will get back to you.

Everyone is welcome here.

Built on respect, for everyone

Capsule Hotel welcomes everyone – regardless of age, disability, gender, gender identity, race, ethnicity, nationality, religion, or sexual orientation. This isn’t a policy we display because we have to. It’s how we run our properties and how we expect everyone in our team to show up every day.

If you’ve experienced anything at one of our properties that didn’t feel right, we want to hear about it. The form above is a good place to start, or you can reach our team directly.

We review and update
this page regularly

If something is out of date or you spotted a gap, let us know – your input helps us keep this accurate for everyone.
– Last updated: March 2026